When adding a resource, please note the following steps, in order to avoid only inactive fields:

1. Make sure you have created the support-tree.

2. Make sure teams are set up.

3. Make sure that the resource is marked as "support".

4. Make sure the user is marked as a technician in Evatic Admin (see Type, User).

Then you are ready to log in to Evatic, and to see what you are permitted to see.